He comes up with some solution and everything is good again. Most of the time it’s a simple correction or an operator error, but on those rare occasions when I need his help, Rudy never lets me down. He expressed his willingness and ability to adapt the software functions to perform our needs (remember, we have a unique county!) Not only had I finally had found a great software that could handle the needs and unique situations for collecting property taxes, but I also found a terrific IT support person who is always just a phone call away. It was like hitting the lottery!įrom the moment I spoke to Rudy Muhr, and he patiently explained to me all the abilities of the municipal tax system, I could feel the stress slowly melt away. Finally one day I decided to terminate the company and take my chances so I began exploring the internet and came across the website for M.T.S. So, over the next several years the stress caused by the whole situation had reached an unhealthy limit. However, within a short period of time, issues started to come up with the new software I had purchased, and I quickly found out that the support I needed was simply not there. Since Allegheny County has a unique way of doing things, the new software that I purchased provided the ability to handle some of these unique situations. I managed to convince my municipality and school district to assist me with purchasing new software. The outdated software that I had inherited upon entering office did not fully meet my operational needs, and it was a struggle. Equally important and crucial, is having access to helpful and timely support from the software provider, in order to maintain a property tax collector’s sanity! Soon after being sworn in to office, I began to realize that one of the most crucial elements to a well-functioning tax office is their computer software. I will gladly do so.Īgain, my great gratitude for you all. If you ever need me as a reference PLEASE feel free to call me. I tell everyone how wonderful your system is and how Rudy is a lifesaver! ![]() I just wanted to thank you and Nancy and Rudy for making this year the BEST year I have ever been a tax collector. All of the East Penn Collectors feel the same way as I do. ![]() I cannot explain the great relief and joy I felt using your system and having Rudy there for me this past year as support. 28th! like last year)! Tonight I proved out to all my reports, wrote the checks to the municipalities and literally shed a few tears of gratitude. ![]() I had gone through a difficult year with a previous software company and was skeptical that I could find one that could possibly take away the end of year stress that I had faced in proving out. We came to you in Feb 2015 in dire straits needing your software and your expert Rudy to help us stabilize our tax collection system. I am the tax collector at Lower Macungie Township in Lehigh County, PA.
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